Our Service Process
Quality truck repair service from start to finish
How We Serve You
At K&g Truck Repair, we believe that a great service experience starts with a clear, reliable process. From the moment you contact us to the final delivery, we're committed to keeping you informed and your truck in expert hands.
1. Initial Contact
Whether you call us, visit our shop, or contact us online, our friendly team will listen to your concerns and schedule a convenient time for your service.
- Phone, email, or in-person contact
- Flexible scheduling options
- Emergency service available
2. Comprehensive Diagnosis
Our ASE-certified technicians perform a thorough inspection using state-of-the-art diagnostic equipment to identify the exact issue.
- Computerized diagnostic scanning
- Visual inspection and testing
- Clear explanation of findings
3. Transparent Quote
We provide a detailed, upfront quote with no hidden fees. You'll know exactly what needs to be done and what it will cost before any work begins.
- Detailed written estimate
- Explanation of all costs
- Your approval before any work
4. Expert Repair
Our skilled technicians perform the necessary repairs using quality parts and proven techniques. We work efficiently while maintaining the highest standards.
- ASE-certified technicians
- Quality OEM and aftermarket parts
- Work performed to manufacturer specifications
5. Quality Testing
Every repair undergoes comprehensive testing to ensure it meets our high standards and operates correctly before your truck leaves our shop.
- Functional testing of all repairs
- Road testing when applicable
- Final quality inspection
6. Vehicle Return
We return your truck clean and ready to go. Our team will explain the completed work and answer any questions you may have.
- Clean vehicle return
- Detailed explanation of completed work
- Warranty information and care instructions
Communication Throughout
We believe in keeping you informed every step of the way. Here's how we maintain open communication during your service:
Text Message Updates
We'll send you text message updates at key points in the service process, so you're always in the loop without needing to call us.
Phone Consultations
If we discover additional issues or need your approval for extra work, we'll call you with detailed information and recommendations.
Email Reports
For complex repairs or when you prefer written documentation, we'll email you detailed service reports and recommendations.
Video Explanations
For visual learners or complex issues, we can provide video explanations of the problem and the repair process.
Our Quality Promise
We stand behind every repair with comprehensive quality assurance measures:
Service Coverage
All our repairs come with comprehensive service coverage for both parts and labor, giving you peace of mind.
ASE Certified Technicians
Our team consists of ASE-certified technicians with years of specialized training and experience.
Latest Diagnostic Equipment
We invest in the latest diagnostic tools to ensure accurate problem identification and efficient repairs.
Customer Satisfaction Guarantee
If you're not completely satisfied with our service, we'll make it right. Your satisfaction is our top priority.
Follow-Up Service
We follow up after your service to ensure everything is working perfectly and address any questions.
Customer Care
We treat every customer and every truck with the care and attention we would want for our own vehicles.
Ready to Experience Our Service?
Contact us today to schedule your truck repair service and experience the K&g Truck Repair difference.